Should you give us sufficient prior notice of the cancellation of an order, we will credit your account fully, less a $5 administration fee. Unfortunately no refund can be made after the flowers have been dispatched.

Once an order has been placed we may not be able to make alterations to the order details unless you advise us of the changes 24 hours prior delivery date. Please ensure all details and messages are accurate at the time of placing your order. Over busy periods such as Valentine's Day and Mother's Day we will not be able to alter messages.

While we aim to match the arrangements pictured on this site to your order, this is not always possible due to seasonal factors and availability of materials and containers. Availability of boxes and containers vary in different locations around the country. Therefore our pictures should be used as a guide only. The photos usually depict the smallest price point for each arrangement. The number and type of flowers or food products in your arrangement will often vary from that shown in the photo as the cost and availability of flowers and food products varies in different locations. If our florists need to substitute flowers they will use blooms of equal or greater value to those shown. Photos show flowers in full bloom however we try to send flowers which are still in bud as these are the freshest available and will last the longest.

Vases and pots are not included with flowers unless specifically stated. All prices shown are in Australian Dollars (AUD) on flowershut.com.au

In the unlikely event that an order is not received, please contact us as soon as possible so that we can arrange another delivery. Any non delivery or problems relating to the goods delivered must be advised within 7 days.

We will try our best to have our delivery per requested by your order, however the courier company will not able to confirm the delivery time.

We undertake to deliver your order to the address you have given us. We cannot accept responsibility if you have given us a wrong or incomplete delivery address or if our courier cannot gain access to the address given or if the intended recipient is not at the given address when our courier calls. To minimize delivery problems we may need to contact the recipient. If you DO NOT want us to contact the recipient you must advise us. If we cannot deliver and unless you have advised us otherwise, our couriers will try to leave the flowers in a safe spot or if this is not possible they will try to return the flowers to the florist who made up the order, from where they can be collected. We may have to charge another delivery fee if you require a second delivery. For more details about deliveries please Click Here